Process
PDLC Tool — Building from zero
- Executive Research: Event mapping with the executive team to understand the intended product development process — establishing shared language and alignment before any user-facing work began.
- User Research: 24 subject matter expert interviews and process mapping sessions to understand how the organization actually worked — surfacing gaps between intent and reality.
- Process Research: Gathered all process documentation across the organization, synthesizing scattered knowledge into a cohesive picture of the PDLC.
- Ideation: End-to-end process documentation, high-level process blueprints, and deep-dive flow documentation — capturing outcomes, RACI, AI opportunities, and inputs for each step.
- AI Enablement: Created a technology overview visual to align leadership on how existing AI technology would stitch together the tool's functionality.
- Wireframes: Mapped how users would flow through the experience, translating research findings into navigable, testable design concepts.
- MVP Launch: Launched essential steps, gathered real user feedback, and established the design system foundation (MUI) for the 500+ person org.
Executive research — event mapping with the executive team
User research — 1 of 24 subject matter expert interviews
Process research — gathering documentation across the organization
Ideation — end-to-end process documentation
High-level process blueprint
Process flow deep dive — intake phase example
AI enablement — technology overview for leadership alignment
MVP launch — essential PDLC steps with initial user feedback
